Improper Traffic Door Measurements Can Cost You Your Job. Learn How To Avoid This Mistake.
March 12, 2016 - Uncategorized - 1 Comments
Prior to any traffic door order being accepted by a traffic door manufacturer; a signed “Door Specifications and Authorization Form” should be submitted to the manufacturer by the company requesting that a traffic door be made for them. This protects both companies’ liability that could be forthcoming, as a direct result of improper measurements being submitted to the manufacturer.
The process should be relatively simple and basic; one hand holding one measuring tape; taking a measurement prior to ordering a commercial traffic door. Let’s start with the “Rule of Thumb” when it comes to taking measurements for a traffic door order.
Measurements should be taken width by height in inches; in two different areas of the width; with the shortest distance being submitted. Two different measurements in two different areas of the height should also be measured; with the shortest distance being submitted.
If only this happened even some of the time; the world would be a better place to sell and order traffic doors in. When traffic doors are ordered without submitting accurate measurements; one of two things will happen. Either the door will be too small for the opening it is supposed to cover, or the door will not fit into the opening that it was ordered for. Either way; this can cause catastrophic problems in every way possible.
First; it has to be determined who actually is at fault for the door being too large or too small for the opening in question, and then using the signed “Door Specifications and Authorization Form” that should have been acquired when the traffic door was ordered. If the manufacturer either never received a signed “Door Specifications and Authorization Form”; then, externally; the manufacturer left themselves wide open to scrutiny from their Client, while looking incompetent; at the same time.
Internally; the manufacture would go to the Sales Representative that sold the client the door without following protocol & getting the signed “Door Specifications and Authorization Form”. This is a very serious issue that could, and often does; result in the Sales Representative getting punished through a commission reversal to the Sales Representative, and other forms of punishment; up to and including termination of position; if the traffic door order was a very large order.
Normally; all traffic doors are manufactured and measured perfectly at the factory where it was manufactured, 99.9% of the time; in order to prevent problems from the get-go. Most of the time, the cause of this problem is placed squarely on the shoulders of the person who took the detailed measurements, back in the beginning; when the traffic door order was placed.
O.K.; if the signed “Door Specifications and Authorization Form” was, in fact received from the ordering company; the blame is attributed to the ordering company to handle and fix the problem. In order to fix a traffic door made to small, as a result of improper measurements; the purchaser of the traffic door would be given the option to purchase rubber gaskets, at an additional charge, plus absorb any shipping charges for the shipment of the gaskets to the location that the traffic door is at.
Once the gaskets are received by the purchaser; they would have to simply attach the gaskets to the traffic door and make use of the traffic door. If the traffic door that the purchaser received was ordered with gaskets; thicker, wider strips of gaskets would be sent to the purchaser. This is the easier of the two possible problems to fix.
If the traffic door is too large for the opening that it was designed to cover, and the purchaser has been deemed to have been at fault by the manufacturer, or the purchaser has accepted the fact that they are at fault due to improper measurements being taken by one of their contractors or employees; they become at the mercy of the manufacturer’s guidelines in this particular situation.
Attempting to alter the traffic door to fit inside the frame is never authorized by any known manufacturing entity. The purchaser can alter the frame of the opening to allow for the traffic door to fit inside of it; like good measurements would have allowed it to do in the first place. This is the least expensive route for the manufacturer; and a moderately expensive, but the best route for the purchaser.
The final choice, which can only occur with the manufacturer permission, is that the purchaser can send back the traffic door and place a new order for traffic door that is measured properly. There are certain guidelines when a purchaser is allowed to do this. In order for a traffic door return to occur, the traffic door must be in “Like New” condition prior to shipping the traffic door back to the manufacturer. It must be received back by the manufacturer and deemed to be in “Like New” condition.
That is the good part. Two companies are working it out. Now let’s look at the costs associated with returning any item back to a manufacturer. The Costs: The manufacture normally charges a restocking fee of 25-40% of the original traffic door sales price; plus shipping costs from the original order and from the order return. That’s a great deal revenue lost, affecting both the manufacturer, and the purchaser.
If it is determined that the manufacturer is at fault, it’s “lights Out” for the manufacturer. They have to pay the freight charges to pick up the door at the purchaser’s location and bring it back to the manufacturer’s facility, while paying any liquidation charges arising from health department tardiness demerits against the purchaser; because the traffic door could not be installed in time for a scheduled health department inspection.
The manufacturer must also pay for fabrication & materials costs associated with manufacturing a new door to replace the door that was improperly measured by the manufacturer; and shipping charges to get the new, properly measured and manufactured traffic door back to the purchaser.
This completely sticks a thorn in well-oiled paw of the law of supply and demand. The .1% of the time that manufacturers take improper measurements has dramatic effects on manufacturers in all industries that rely upon measurements being taken to fulfill an order. Improper measurements produce tragic results costing millions of dollars each year in revenue to almost every industry that there is.
Traffic door manufacturing is just one industry out of thousands that lose money every day, every, week, every month, and every fiscal year, due to improper measurements being obtained and submitted to a manufacturer by a purchasing organization.
The answer is easy. When measurements need to be taken because a manufacturer has received a purchase order from a customer, and is building a product for this customer; let the customer know to take two measurements of the width of the item in two different places, and take two measurements of the height of the item in two different places because; you, as a manufacturer; only have the opportunity to cut once!